Codex, Ireland’s leading B2B office supplier has announced the appointment of Audrey Jenkins as Head of Customer Experience – encompassing Customer Service, Continuous Improvement, and Customer Experience.
Audrey has managed the Customer Service department at Codex for over five years as, having joined the company initially as a temp to support a system migration. Her role evolved as she brought her extensive experience in customer service and process improvement to the team, ultimately leading to this new role in the company as Head of Customer Experience.
Prior to Codex, Audrey held various roles at Eir, including Head of Customer Advocacy, where she developed expertise in process improvement and customer satisfaction. Her leadership experience spans over a decade, during which time she spearheaded numerous initiatives aimed at enhancing operational efficiencies and customer relations.
Transforming Customer Experience at Codex
At Codex, Audrey’s impact has been transformative. She successfully implemented Codex’s customer service omnichannel platform, enabling assistance and advice for customers across a seamless and integrated network of contact channels and touchpoints. In addition to this, partnering with Qualtrics she implemented Codex’s first CX programme to measure customer experience across 3 key metrics CSAT, CES and NPS providing valuable insights into customer’s needs, expectations and overall experience.
Patrick Murphy, CEO of Codex, praised Audrey’s contribution to the company: “Audrey has been a driving force in improving our customer experience and streamlining our processes. Her data-driven approach and dedication have been crucial in ensuring that Codex consistently delivers for our clients. This new role reflects Audrey’s immense contribution, and we are excited for what lies ahead under her leadership in this space.”
Reflecting on her new role, Audrey said, “I’m thrilled to take on the role of Head of Customer Experience at Codex. It has been an incredible journey, and I am proud to have contributed to Codex’s growth and transformation over the past five years. I look forward to continuing to drive initiatives that enhance our customer experience and improve efficiencies across the board.”
Codex continues to innovate and expand its portfolio by investing in talent and diversifying into new markets. With over 45 years of experience, Codex is Ireland’s leading independent supplier of office furniture, stationery, supplies, and integrated fitouts to the Irish B2B market.
